We strive to provide secure, transparent payment experiences for all transactions made through our website. Below are key details about our payment practices:
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. All payments are processed through a trusted third-party payment processor that is PCI DSS-compliant—ensuring your financial information is handled with industry-leading security. We never store full credit or debit card numbers on our internal servers; sensitive payment data is encrypted and protected through secure transmission protocols, keeping your details safe at every step.
For transparency and accuracy, the final transaction currency is determined solely by your delivery or service destination:
- United States: All transactions associated with U.S.-based addresses or services are priced and charged exclusively in U.S. Dollars (USD).
- Canada: All transactions associated with Canadian addresses or services are priced and charged exclusively in Canadian Dollars (CAD).
The currency selector on our website is a purely informational tool to help you preview prices in your preferred currency. Regardless of the display setting, the final charge to your payment method will always align with the currency of your destination—no exceptions. If your payment card is issued in a different currency, your bank or card issuer may apply exchange rates or foreign transaction fees, which are determined by your financial institution and not our business.
When you submit a transaction (e.g., for services or bookings), your bank may place a temporary authorization hold on your card for the full amount. This hold verifies that funds are available and is not a final charge—we only process and capture the payment once your request is officially confirmed and ready for fulfillment.
If a payment is declined or flagged for security review (e.g., mismatched billing address, unusual transaction activity), our team may contact you to verify necessary details. To protect both parties from fraud, we reserve the right to cancel the transaction if verification cannot be completed within a reasonable timeframe.
All approved refunds (e.g., for service cancellations, adjustments, or eligible requests) will be credited directly back to the original payment method used at checkout. Once we initiate the refund process, funds typically appear on your bank or card statement within 5–10 business days. This timeline may vary slightly depending on your financial institution’s processing procedures—we do not control these external timelines but will provide confirmation once the refund is sent.
For questions about payments, authorization holds, refund status, or declined transactions, please contact our customer service team at
[email protected]. We’re committed to resolving issues promptly and ensuring a smooth payment experience.
