We strive to deliver our premium coats, jackets, and shirts reliably and efficiently, with clear guidelines for shipments to the U.S. and Canada:
We ship all coats, jackets, and shirts to residential/commercial addresses across the United States (including Alaska and Hawaii) and Canada. At this time, we cannot fulfill orders to regions outside these two countries. For Canadian shipments of our apparel, international import rules (such as duties, taxes, and customs requirements for textile goods) may apply.
All orders are processed within 1–3 business days after payment confirmation. We do not process, ship, or deliver orders on weekends or major U.S./Canadian public holidays (e.g., Thanksgiving, Christmas, Canada Day). For Canadian orders, an extra 1–2 business days may be needed to verify shipping details, prepare customs documentation (e.g., invoices listing fabric composition), and ensure compliance with Canada’s apparel import regulations.
- U.S. Standard Shipping: Our goods typically arrive 5–10 business days after dispatch. Remote U.S. areas (e.g., rural Alaska) may see a 2–3 day.
- Canadian Shipping: Delivery times range from 10–25 business days after dispatch (varies by province), accounting for cross-border transit and customs clearance.
- U.S. Orders: We primarily use USPS, with specialized packaging to protect apparel.
- Canadian Orders: We partner with USPS International (final delivery by Canada Post) for most shipments. We may select alternative carriers based on package weight or requested delivery speed.
A unique tracking number will be emailed to you once your order ships. For Canadian shipments, tracking updates may pause at Canadian customs (due to apparel inspections), but you can check status via Canada Post’s portal.
You’ll receive a shipping confirmation email (with tracking number and status link) when your coats/jackets/shirts ship:
- U.S. Orders: Tracking updates in real time, covering the full delivery journey.
- Canadian Orders: Allow up to 48 hours for initial tracking updates; after the package leaves the U.S., updates may be less frequent (due to customs processing), so use Canada Post’s website for the latest info.
If your order is delayed or marked “delivered” but unreceived:
- U.S. Orders:
- Check with family, neighbors, or building staff.
- Contact USPS directly with your tracking number to inquire about delivery.
- Canadian Orders:
- Allow an extra 5–7 business days (customs clearance/transit delays are common for apparel).
- Check with Canada Post/Customs using your tracking number (packages may be held for unpaid duties/taxes or missing docs).
- Confirm with household members/neighbors/local post offices for missed deliveries.
If the package remains missing:
- Contact us within 7 days of the marked delivery date (U.S. orders) or 14 days (Canadian orders, to account for extended customs/transit time).
Email our support team at
[email protected] with your order number and tracking number. We’ll work with the carrier to investigate (including initiating a package trace if needed) and update you on the resolution.
