We strive to make returns fair and straightforward for all customers. Below are key guidelines for initiating returns:
You may request a return within 30 days from the date of delivery (as confirmed by shipping tracking). Returns submitted after this period will not be accepted, and no refunds will be issued.
To qualify for a return, items must be unused, unaltered, and in their original condition—with all original tags, labels, and packaging intact. Items must also be free from damage, stains, or signs of use. Non-returnable items include: final sale offerings, hygiene-sensitive products, and any items explicitly marked “non-returnable” at the time of purchase.
We do not offer direct exchanges (e.g., for different sizes, specifications, or variations). If you need an alternative, please place a new order and return the original item in compliance with our return policy. Replacements or full refunds are only provided for items confirmed to be defective, damaged, or incorrectly delivered—such cases require verification by our team.
- We cover return shipping costs if the return is due to a defective, damaged, or incorrectly delivered item (we will provide a pre-paid return label or reimburse reasonable shipping fees upon receipt of proof).
- For returns initiated due to change of mind or personal preferences, the customer is responsible for all return shipping costs. Original delivery fees are non-refundable unless the return is a result of our error (e.g., incorrect item or service provided).
- Contact our support team at [email protected] with your order number, detailed return reason, and (if applicable) clear photos of defective/damaged items or shipping errors.
- Our team will review your request within 2–3 business days and confirm if your return is approved.
- If approved, we will provide a return address and step-by-step instructions. Do not ship items without prior approval—unauthorized returns will not be processed.
- For Canadian orders, any import duties, taxes, or customs-related fees are imposed and collected by Canadian authorities or shipping carriers. These fees are the sole responsibility of the customer and are non-refundable, as we do not collect or retain them.
- Once an approved return is received and inspected, we will refund only the core item/service price (excluding original delivery fees). Original delivery fees will be refunded only if required by applicable law due to an error on our part.
- Refunds are credited to the original payment method within 5–10 business days after processing, with timing subject to your financial institution’s procedures.
